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FAQ
Frequently Asked Questions
Find answers to common questions about Smedent dental burs, ordering, shipping, and payment worldwide.
Diamond Burs FG (up to 20 pcs), Carbide Burs FG (up to 5 pcs), and Cutters (up to 2 pcs) are free. Shipping cost is at your expense but will be credited on orders over USD 1000.
For orders over USD 10,000, we accept 30% deposit with balance before shipping.
Payments via Western Union or PayPal are also accepted (PayPal fees at buyer’s expense).
Diamond burs use medical-grade stainless steel shanks with high-quality diamond heads.
Carbide burs use Japan-made spring stainless steel and Austrian carbide.
Yes, visits are welcome. Please provide your schedule so we can arrange airport pickup, hotel bookings, and assistance for a smooth visit.
Shanghai. Air shipping via UPS, TNT, FedEx is most efficient for high-value dental burs. Factory is 5 minutes from Hongqiao Airport and 45 minutes from PVG.
Yes, we welcome sample or trial orders to build business relationships.
Yes, we are the exclusive agent of HaeTmed Germany-China joint venture since 2012 and assist partners with other disposable dental items.
Samples are generally delivered within 2 working days after confirming the type and size of dental diamond or carbide burs.
Production time depends on order size:
- <50K pcs: 3 weeks
- <150K pcs: 5 weeks
- <300K pcs: 8 weeks
First OEM orders require an additional 2 weeks. Applies to both carbide and diamond burs.
Diamond Burs FG and Carbide Burs FG, HP, RA: MOQ 100 pcs per size. Diamond Burs RA and HP: MOQ 500 pcs per size.
We use advanced Swiss 6-axis CNC machines and the latest lathes for precision production.
Yes, you may. We can also recommend our trusted shipping partners for pricing and service reference.
We have strong markets in Saudi Arabia, Oman, India, Egypt, Turkey, Germany, USA, Chile, Brazil, with the USA currently being our primary market.
We also handle OEM orders for major US brands.
Email us your desired burs codes or ISO numbers.
Select types and quantities, send your list, and we will issue a Proforma Invoice for confirmation.