Q1: How long does it take on average to develop a sample?
A: Generally, samples will get delivered within 2 working days after confirm the dental diamond burs or carbide burs type ,size etc

Q2: Is there any charge needed in case asking for sample?
A: Diamond Burs FG no more than 20pcs ,Carbide Burs FG no more than 5pcs and Cutters no more than 2 pcs sample free.But Shipping cost is at your side.We will credit the shipping cost to you in your next order no less than USD1000.00

Q3: What is the production time?
A: Production times are different according to the ordering size and quantity
Generally speaking, after we received down payment
it will take 3 weeks with quantity less than 50K pcs
it will take 5 weeks with quantity less than 150K pcs
it will take 8 weeks with quantity less than 300Kpcs
and it will take 2 weeks more for first order of OEM order
The above-mentioned production time is for both carbide burs and diamond burs order

Q4: What is the payment terms?
A: Normally, we accept 30% deposit and the balance paid before shipping when total amount more than USD10,000.00
Also we accept Western Union, Paypal payment with paypal commission at your side

Q5: What is the minimum qty per dental burs model?
For normal diamond burs FG and Carbide burs FG ,Carbide HP ,Carbide RA, MOQ:100pcs per size , For diamond burs RA and diamond burs HP, request MOQ:500pcs size

Q6: What kind of material do you use for your diamond burs and carbide burs?
Our diamond burs shank is made in high quality Medical class Stainless Steel, and head parts use well-selected diamond grain. Our carbide burs shank is use Japan-made spring stainless steel, and carbide is from Austria.

Q7: What kind of machine do you use for your smedent carbide burs and diamond burs
A: We use 6-axis Swiss made CNC machine ,the newly generation most advanced CNC machine and latest lathe machine for our diamond burs

Q8: Can I visit your factory ?
A: Welcome your visit our factory .before you come,pls kindly inform us your schedule ,so that we can arrange to airport pick you up ,and to help book hotels etc ,provide our necessary help. Make you a easy and more successful business trip

Q9: Can we use our own shipping agent?
A: Yes, you can. Also we will recommend our partners shipping forwarder to provide price and service for your reference.

Q10: Shipping port?
A: Shanghai. According to our experience, most partners choose air shipping or by Express UPS,TNT,Fedex etc. Because dental burs are not big items but with high value ,it is cost-efficient to do air shipping .by the way we Smedent company is 5 minutes far from Shanghai Hongqiao Airport and 45minutes drive from PVG by car.

Q11: What is your main market?
A: We Smedent is specialized in dental burs manufacturing and marketing. we have most market relationships including Saudi Arabia, Oman, India, Egypt, Turkey Germany, USA, Chile and Brazil etc . but our main market is USA market this moment .We are doing OEM order for a few big brand partners from USA

Q12: Do you accept sample order or trial order?
A: Yes, welcome to place a sample order or trial order. We are very glad to establish a business relationship with you.

Q13: How can I place my order?
A: Firstly we will email you our E-catalog to get our burs size code or your provide ISO numbers for any dental carbide burs or diamond burs ,and advise us which dental burs you would like to purchase, then you select all dental burs types and mark the Quantity of each Type , and send us your list(Types and Quantity of each diamond bur or carbide bur type). Lastly, we send you the Proforma Invoice for your Order final confirmation.

Q14: Any other high quality dental products are you dealing with ?
A: Yes, we Smedent are super quality Germany-China joint-venture HaeTmed overseas exclusive agent since 2012. and we also help our partners to purchase some other disposable items

Contact Us
Product Catalog